Q: Are these products genuine?
Q: Is the price negotiable?
A: In most cases, yes, I will offer best price based on location and exchange rate, the best price I offered is final and will only be valid on the same day.
Q: What currency are you using?
A: Australian Dollar, so please send your offer in Australian Dollar as well.
Q: Is there any warranty available?
A: All of the new items come with the official warranty, some of the preowned items still have warranty left, the warranty provides free repair and service but the shipping fees are not included.
Q: What shipping options do you offer? How long will it take to deliver?
A: Different destinations use different shipping methods, in general, we use DHL, FedEx, EMS, TNT and UPS for most of the time, which are all express shipping normal delivery time is from 3-9 days depending on your location. There are some special shipping methods for specific countries, for example, Japan, Singapore, Malaysia, Thailand, Vietnam, Russia and most of the EU countries, please send me a message for more details.
Q: Do I need to pay duty and tax?
A: If it’s required by your customs then yes, for more details please send a message to me.
Q: Why I didn’t get a reply about my offer?
A: It’s probably because your offer is ridiculous please think it through before sending one, I will block account sending ridiculous offers, I only provide service for genuine buyers.
Q: How long is the handling time?
A: It’s normally 1~5 business days, depending on the item and destination, normally item with a battery will take longer.
Q: Can I cancel the order if I changed my mind?
A: Please make up your mind before purchasing, it’s much complicated than you think to cancel an order especially for the preowned listings.
Q: Do you accept return?
A: I will accept return only if received a wrong item, a damaged item (damage is not in the description) or failed item, please do check the item after delivery and contact me immediately if there’s any problem.
Q: I want something that you didn’t list can you get it for me?
A: Sure, I can help you source the thing you want, please send me the specific model, condition and price range.
Q: Do you exchange items?